What is your refund policy?
Due to the nature of our services - all payments are 100% non-refundable, especially if the project has begun and/or work (including proofs) has been issued. Refunds are totally unacceptable unless something goes wrong on GoodGirl Graphics' end that is beyond our control, such as Acts of God, injury, illness, computer issues, etc. Having buyer's remorse or simply wanting to use another designer is not a suitable means for a refund.
What is your turnaround time?
The standard timeframe for most A La Carte services is 7-10 business days (not including weekends or holidays). The timeframe for packages vary. Check the particular service you want for a more precise timeframe, as all times vary. If ordering multiple services at once, the turnaround time for the overall completion of your project will increase. You'll be shown those details on the client portal.
What is your revision policy?
You will receive 3 complimentary revisions for all services during the creation period. After that, any additional revision will result in a $15 fee per revision. Revision fees must be paid before the changes are made.
When booking a designer, it's very important that you:
make sure the designer's style matches yours and what you're looking for
come with a clear vision for your brand.
What payment methods are accepted?
Purchases made thru the website are processed via Stripe. All invoices are sent thru Wave Invoices and we also accept Interac E-transfer (Canadian clients).
What are your hours of operation?
We are open from Monday - Thursday: 10am - 7pm.
Communication + Client Portal
After you've made a purchase and filled out your form, you will be given access to your ClickUp board, which will have all of your project details, updates, status of your order, revision form, due dates, Google Drive folder and more. All communication will be done via e-mail or Clickup for paper trail purposes.
How long do you keep files?
We will keep your design files on our system for 3 calendar months from the project close date. If the client needs to make any changes to the design, it will result in $25 per change. After 3 months, the design will be wiped from our system and the client will have to reorder.
Do you accept deposits?
Full payment is required for all services under $500. A 50% deposit is offered for services above $500 with the remainder being paid by the end of service.
What files will I receive?
Depending on the service, GoodGirl Graphics provides the following file formats: .JPG, .PNG, .PDF.
What do I need before purchasing?
To read the terms & conditions thoroughly
High-quality/professional photos, depending on the service(s) booked.
A CLEAR VISION. It is imperative to come knowing what you want. If you can't explain everything thru text, you can send a voicenote, a Pinterest board, moodboard, inspiration folder, etc.
A positive attitude! No one wants to work with a nitpicking, negative Nancy.