GoodGirlGraphics

TERMS & CONDITIONS

Below are the terms & conditions that have been carefully written & placed to protect both you (the client) and our company (GoodGirl Graphics). It is the responsibility of the client to read the terms and conditions before submitting a payment; therefore by purchasing, you agree to the terms and conditions listed below.

Payment Process


All A La Carte services must be paid in full via the website (using Stripe processing). All packages and projects over C$500 will be granted the option to pay a non-refundable 50% deposit via Wave Invoicing after application approval. A deposit is required in order to begin the design process. All invoices must be paid within 48 hours of order confirmation or the invoice will be cancelled. Remaining final balance shall be paid upon finalization of the project, before web design is uploaded and before any print jobs are sent off to production. Final files will not be sent until all additional fees are paid, if any. All payments, including deposits are non-refundable & all sales are final. Wave, Stripe & Interac e-transfer (Canadian clients) are the only payment systems accepted by GoodGirl Graphics.




Refund Policy


All payments are 100% non-refundable and buyer's remorse or wanting to work with another company is no exception to this policy. Due to the nature of service, no refunds can be given especially after work (including proofs) has been issued and/or labor has begun. You can keep track of your order status via our client portal. If for any reason the client cancels, no payment shall be reimbursed and becomes forfeited by the client. To avoid any issues, please review all policies and ensure that GoodGirl Graphics and our design style is a great fit for your brand before placing any orders with us. We do our best to make sure that all clients are pleased and the process will go smoothly if both parties understand each other and are clear. The ONLY time you will be eligible for a refund is if something goes wrong on our end, such as – computer troubles, Acts of God, illness, injury, theft, fire or anything else that's beyond our control and deters us from completing your project. Please note: if you opt to dispute your payment(s) at any point throughout the process, you will lose the rights to all work completed, our contract will be considered null and void, and there will be no obligation to complete the agreed upon services.




Ghost Policy


We, GoodGirl Graphics, work diligently to deliver projects within the turnaround time, so consistent communication is vital for a smooth and quick process. If your order has already begun and there is no consistent communication for more than 21 business days (1 calendar month), we will do ONE courtesy check-in via e-mail and after 5 business days (1 calendar week) from that e-mail, your order will be terminated and you will not be refunded. For ghosted projects less than 60 calendar days old will result in a $150 restart fee. More than 60 calendar days, your project (deals, credits and/or free offers) is forfeited and you must reorder, as the entire project will be removed from our system. Please note: late responses push the turnaround time. Waiting on responses hinder us from closing out projects and it's inconsiderate to leave your designer out the loop. We understand that life happens and unforeseen circumstances may occur - just openly communicate that with us and we will do our best to work something out for you.




Client Communication


Please allow up to 48 hours for a response. Response times are only given during GoodGirl Graphics hours. Once booked, all communication is strictly done via e-mail due to needing a paper trail to protect both the client and designer. Once your payment is received, you'll be given a link to your ClickUp folder to get details & updates on the status of your order. There will be minimal contact from the designer during the design process, unless it's necessary. Should you have any questions regarding your order, feel free to contact us via e-mail at: info@goodgirlgfx.ca
Please note: Responding within a timely manner is vital for a fast turnaround. Late responses will result in your project being delayed or possibly cancelled - refer to Ghost Policy.




Turnaround Times + Rush


  • A La Carte = 7-10 business days (RUSHED: 3-5 business days)
  • Packages = *varies*
  • Shopify Revamp = 10-14 business days (RUSHED: 7-10 business days)
  • Shopify Full Development = 4-6 weeks (RUSHED: 2-4 weeks)
  • Revisions = up to 2 business days
Please note: These times are an estimate and don’t not include weekends, statutory holidays or revision time. If there is a delay and turnaround time needs to be extended, you will be informed via e-mail. Turnaround times begin when all required information and documents have been received. Revision times may extend the turnaround time and take up to 2 business days.




Revisions & Proofs


Each service gets 3 complimentary revisions. EACH additional revision will result in a $15 charge and must be paid before the final files are sent. Revisions are for things like: color, size, placements, etc., not a new design. Revision turnaround times are up to 2 business days. Being thorough in your descriptions will help avoid needing more than 3 revisions. If it's a mistake on OUR end, then it doesn't count as a revision.




Design Process & Finalization


You will be able to check the status of your order via your Clickup folder. You will receive your first draft within 5 business days from the turnaround time. You may be given up to 2 design concepts, depending on the service booked. You will then approve the design or make your revisions. You'll be given 3 FREE revisions - after that, it will be $15 each. If you choose to revise, you'll be sent another draft and confirm the changes, and then your order will be finalized. You will be sent your final files via your Google Drive folder. You will not be sent your final files if you haven't paid the remaining balance of your order. Please note: Once you approve the design and the final files have been sent, any changes needed will result in a $25 fee per change, even if you haven't used up all of your revisions. The client's Google Drive and Clickup folders will be deleted after 30 calendar days (1 month) of offboarding, so be sure to download the folder before deletion. We, GoodGirl Graphics will keep your design files on our system for 3 calendar months from the close date. If the client needs the file(s) re-exported (i.e. due to loss), there will be a $15 fee. After 3 months, the design(s) will be wiped from our system and the client will have to reorder. The final files given are .JPG, .PNG, and .PDF. Under no circumstance does GoodGirl Graphics give out .PSD or .AI files. All original .PSD/.AI files are to remain the property of GoodGirl Graphics. Once a project has been finalized and the files have been sent, you own the rights to what you have purchased.





TERMS & CONDITIONS ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE.

updated: October 1, 2021